FAQ



What if I forgot my password?

Easy, just go to the Onyx Self Storage of Malvern Login Page and click “Forgot Password”. You can also call our customer support number and they can help you reset your password. 


Can I rent mini storage month-to-month?

Absolutely! That’s the whole benefit of storage. No long term commitments. No long term contracts. Everything is month to month. 


Where can I leave a Google Review?

Positive reviews are amazing and greatly help our business. We are a family run business and try our absolute best and would appreciate any positive reviews you can leave. If you have any complaints give us a call and we will try our best to make it right.


Do you offer climate-control storage units?

Right now we do not offer climate control units. We have discussed this in the past and are glad to entertain it in the future. Feel free to give us a call and suggest adding climate control units!


Do you have self storage supplies?

Right now we do not carry storage supplies. We may in the future, however, for now, we recommend any of the following local stores:

Tractor Supply Co https://goo.gl/maps/1DRsnsWHS8r9HLn57

Walmart Supercenter https://goo.gl/maps/w4mW8YhKTEFDxm8q7


What happens if I don’t pay my self storage bill? Will my stuff get sold at auction? 

While auctions can happen for abandoned units, we try our best to contact the customer and allow them to move out if they no longer want to rent a storage unit.


What size storage unit should I rent?

Check out this awesome storage unit size calculator: https://www.space-station.co.uk/storage-calculator/


What type of lock do you recommend?

We highly recommend disc style locks for all units. These style locks are resistant to attack and are the best choice for self storage units. See an example below. These types of locks are notoriously difficult to break into. You can find them an any local hardware store or Walmart.



How quickly after I rent online can I go to my unit?

Immediately! After you receive your confirmation email and create an account, you will also get an access code. The unit is all yours! Enjoy :)


How do I access my unit?

Once you select a unit and rent the unit online, you will receive a gate code. This gate code allows you access to the facility. From there, you simply put your lock on your unit and there you go! Again, make sure that you lock your mini storage unit with a disc lock!


Can I access the facility 24/7?

Yes, we have 24/7 facility access. 


What size units do you have available?

- 8x10 Storage Units - these are still fairly large units and can easily store the contents of a small apartment.

- 11x10 Storage Units - similar in size to the 8x10 unit, these units can store plenty.

- 21x10 Storage Units - these are the "big boys". These units are plenty big and can store patio furniture, grills, several couches, multiple bedroom sets and more. These units are nice if you want a little "room to breath" -that way you don't have to worry about packing your unit too tight.


What are contractor garages, are these different from standard self storage?

Take the 21x10 unit and add electric. Now you have more than just a storage unit. You have a workspace perfect for plumbers, electricians, small business, drop-shippers, landscapers and any professional looking for a cozy workspace to call their own. This is a cost effective alternative to more expensive industrial work spaces. Give us a call to chat more about these options as we assign each workspace personally.


What hours are you available by phone?

Our phone hours are: 

Sunday: Closed

Monday: 9:00AM - 7:00PM

Tuesday: 9:00AM - 7:00PM

Wednesday: 9:00AM - 7:00PM

Thursday: 9:00AM - 7:00PM

Friday: 9:00AM - 7:00PM

Saturday: 10:00AM - 3:00PM


Can I rent self storage online 24/7?

Yes, our website is available 24/7. 


Does your mini storage facility have lighting?

Yes, we have both hard wired lights and motion activated solar powered lighting. Simply put, we want this place to glow! And for you to feel safe when you access your storage unit.


How Close are you to Gifford, AR?

We are just down the street from Gifford, AR. Even with some light traffic we are only 6 minutes away. Feel free to book online and visit 24/7. 


How close is your mini storage facility to Glen Rose, AR?

We are located just 12 minutes from Glen Rose, AR and are the perfect facility to folks in Glen Rose looking to store boat/rv or stuff.


I still have questions, how can I get ahold of you? 

Call Us - (501) 229-1072

Email Us - hello@onyxselfstorage.com


Worried about finding an awesome self storage facility in Malvern, AR?

We got you! Onyx aims to be the best self storage facility in Malvern, Glen Rose, Gifford, Rockport and Perla. We have a variety of sizes and also offer contractor garages if you need access to electricity in your unit. Call us or book 24/7 online to immediately have access to your storage unit. Simply purchase online and receive your gate code. We have a gated entrance, keypad access, 24/7 security and also offer all of our customers discounted access to Noonlight.